At God Speed, we are committed to delivering premium-quality apparel and a seamless shopping experience. Your satisfaction is important to us, and we understand that sometimes a product may not meet your expectations. This Refund & Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must meet the following conditions:

  • The product must be unused, unworn, and unwashed
  • All original tags and packaging must be intact
  • The item must be in the same condition as received
  • Proof of purchase (order confirmation or receipt) is required

Any items that do not meet these criteria may not be accepted for return.

Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Final sale or clearance items
  • Gift cards or promotional items
  • Customized or personalized products
  • Items damaged due to improper use or care

We recommend reviewing product details carefully before making a purchase to ensure satisfaction.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team via email with your order number and reason for return
  2. Wait for return approval and instructions
  3. Securely pack the item in its original packaging
  4. Ship the item to the provided return address

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. If you wish to exchange a product for a different size or color, you may request an exchange within the return window.

Please note:

  • Exchanges are subject to product availability
  • If the requested item is unavailable, a refund or store credit may be issued
  • Shipping fees for exchanges may apply depending on the situation

Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the issue along with your order details.

We will:

  • Offer a replacement at no additional cost, or
  • Issue a full refund if replacement is not possible

Customer satisfaction is our priority, and we aim to resolve such issues quickly.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card provider (processing times may vary)
  • Reach out to your bank

If you’ve completed all steps and still have not received your refund, please contact our support team for assistance.

Order Cancellations

Orders can be canceled within 12 hours of placement. After this period, orders may already be processed or shipped and cannot be canceled.

International Returns

For international customers:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes are non-refundable
  • Delivery times for returned items may vary depending on location

Contact Us

If you have any questions about our Refund & Return Policy, please contact our customer support team. We are always here to help and ensure your experience with God Speed is smooth and satisfying.